Shipping, Return, and Refund Policy

1. Shipping Policy

At Neons Dreams, we are committed to providing you with a fast and reliable shipping experience. We offer free shipping to all countries, with an estimated delivery time of 5 to 15 business days. Delivery times may vary depending on the destination and unforeseen circumstances.

2. Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return your product within 45 days of receipt.

The product must be unused and in its original packaging. You must submit your return request via our contact form. Returns are free if the above conditions are met.

3. Refund Policy

Refunds are possible for damaged or broken products upon receipt, or when the delivered product does not match the order. To initiate a refund, provide photos or videos within 7 days of receiving the product. Refunds are issued via the same payment method used for the purchase.

4. Contact

For any questions regarding our delivery, return, or refund policy, contact us at info@neons-dreams.com.