General Terms and Conditions of Sale

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1. About the shop

The Neons Dreams online shop is managed by Léo R., located at the following address:

15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France

Email: info@neons-dreams.com

Phone: +33 4 80 95 98 35

SIREN number: 838 041 341 00028

Legal status: Sole trader (AE)

Intra-community VAT number: FR47838041341

2. Acceptance of the Terms and Conditions of Sale (T&Cs)

These Terms and Conditions of Sale (T&Cs) govern sales made on the website www.neons-dreams.com. By placing an order, the customer accepts the T&Cs without reservation.

3. Ordering Procedure

Orders can be placed directly on the website. The customer selects the desired products, adds them to their cart, and proceeds to payment. The order will only be considered final after confirmation from Neons Dreams.

4. Payment

Payments can be made by credit card, Stripe, or Klarna. Transactions are secure and protected.

5. Delivery

Delivery is free to all countries, with a delivery time of 5 to 15 days.

Shipping costs and delivery times are specified during the ordering process. Neons Dreams cannot be held responsible for delivery delays caused by postal services.

6. Right of Withdrawal

In accordance with legal provisions, the customer has 14 days from receipt of the products to exercise their right of withdrawal. To do so, they must contact customer service at the email address mentioned above.

Products must be returned in their original condition and complete. Return shipping costs are the responsibility of the customer, except in the case of a defective product.

7. Warranties

All products are covered by a warranty of conformity and a right to repair or replacement in case of defects. The customer must report any defects within 30 days of receiving the product.

8. Liability

Neons Dreams shall not be held liable for any indirect damages resulting from the use of the products sold. In the event of a dispute, Neons Dreams’ liability is limited to the amount of the order.

9. Customer Service

For any questions or complaints, customers can contact our customer service department by email at info@neons-dreams.com or by phone at +33 4 80 95 98 35.

10. Applicable Law

These Terms and Conditions are governed by French law. Any dispute shall be subject to the jurisdiction of the French courts.

11. Dispute Resolution

In the event of a dispute, we encourage you to contact our customer service department to try to resolve the issue amicably.

If no satisfactory solution is found, the customer may contact a consumer mediator, in accordance with applicable law.

Thank you for your trust and we wish you a pleasant shopping experience at Neons Dreams!